What Sets Us Apart in South Florida
There's no shortage of contractors willing to show up after a flood or fire. The question is whether they have the training, equipment, and accountability to actually restore your property correctly — and whether they'll be there when things get complicated. Poinciana Restoration was built to answer that question with a clear yes.
Since founding the company in 2015, Harley Harvey has built a team focused on technical precision, transparent communication, and genuine accountability to every client. We're not a national franchise dispatching unknown subcontractors. We're a local Hollywood, FL business where the people who answer the phone are the same people managing your job.
Rapid Emergency Response
Water damage worsens exponentially with time — mold can begin forming within 24 hours. We prioritize emergency calls and mobilize quickly throughout Hollywood and Broward County, with extended hours to cover evening and weekend emergencies.
Certified Technicians
Our restoration professionals are trained in industry-standard methodologies for water, fire, and mold damage. We follow established protocols to ensure work is performed consistently and documented thoroughly — not just done quickly and closed out.
Insurance Claim Expertise
We work directly with most major insurance carriers and provide the documentation adjusters need: moisture logs, photo documentation, scope of work, and cost breakdowns. This reduces delays and disputes in the claims process significantly.
Locally Owned & Operated
Poinciana Restoration is based in Hollywood, FL — not a regional office of a national chain. Our reputation depends on the neighbors we serve, which means we have more at stake in every job than a company whose brand exists somewhere else.
Transparent Communication
You'll always know what stage your project is at, what work is planned, and what it's going to cost. We don't pad scopes and we don't disappear between visits. Straight answers are part of how we operate.
Florida Code Compliance
All restoration work is performed in compliance with Florida building codes and safety standards. Our documentation practices are designed to hold up under insurance adjuster review and, where applicable, permit and inspection requirements.
Poinciana Restoration vs. General Contractors
Not all property damage restoration is the same. Here's how a specialized restoration company compares to a general contractor for damage claims.
| Criteria | Poinciana Restoration | General Contractor |
|---|---|---|
| Specialized damage restoration training | Yes — focused practice | Typically no |
| Moisture mapping and drying documentation | Yes — industry protocol | Rarely |
| Works directly with insurance adjusters | Yes — experienced process | Variable |
| Emergency response availability | Extended hours, 6 days/week | Standard business hours only |
| Industrial drying equipment on-site | Yes — included in service | Not typically |
| Mold containment protocols | Yes — HEPA, negative pressure | Not standard practice |
| Post-remediation verification | Yes — moisture clearance testing | Not typically offered |
Industry Standards & Certifications
Our team operates according to established industry standards for the restoration field.
IICRC Standards
We follow the Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards for water damage, fire damage, and mold remediation — the recognized benchmark for the restoration industry.
Florida Building Code Compliance
All structural work and remediation performed by Poinciana Restoration adheres to Florida Building Code requirements, ensuring your property meets the standards required for permits and inspections.
Professional-Grade Equipment
We invest in commercial-grade drying, extraction, and air quality equipment — not consumer hardware. Industrial dehumidifiers, LGR units, HEPA air scrubbers, and thermal cameras are standard on our jobs.
Our Structured Restoration Approach
Every project follows a consistent, documented process — from first call to final walkthrough.
Initial Contact & Rapid Dispatch
When you call, we gather key information about your situation and dispatch a technician promptly. For active emergencies, we prioritize your job and provide an estimated arrival time immediately.
On-Site Assessment & Scope of Work
We thoroughly inspect the affected area, document conditions with photos and moisture readings, identify all damage categories, and provide a clear scope of work. No surprises added later.
Insurance Coordination
We communicate directly with your insurance adjuster, provide required documentation, and work within the approved scope to avoid disputes that slow down your project.
Mitigation & Remediation
Active mitigation begins immediately — water extraction, structural drying, debris removal, or mold containment, depending on the loss type. We monitor daily and adjust as needed.
Restoration & Rebuild
Once mitigation is complete and verified, we restore the structure to pre-loss condition — replacing drywall, flooring, and other materials with proper craftsmanship and Florida code compliance.
Final Walkthrough & Closeout
We walk through the completed work with you, answer any questions, and provide final documentation. We don't consider a job done until you're satisfied with the result.
Ready to Work With a Restoration Team You Can Trust?
Call Poinciana Restoration or submit a service request online. We serve Hollywood, FL and communities throughout South Florida.
(754) 347-2529